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Caller speaks to your agent
Talk handles 60% of initial contact, screening out common queries and escalating high-risk calls
Prioritise by risk
Every call is transcribed and risk-rated to your set thresholds, so teams can action responses
Review your Note
Talk conversations are summarised into editable Notes, ready for the relevant team's review
Rapid support available by phone. Reach people faster.
Unlock team capacity, instantly
Talk resolves 60% of calls independently, saving over 9 hours of staff time each week, so teams can focus on the cases that need them most.
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Uncompromising on security and safety
Complete call prioritisation solution. Completely secure.
Detects safeguarding
Built to detect safeguarding nuances and to escalate accordingly
Human handover
Human agents get a summary of the first call when calls are transferred
Thematic analysis
See quantitative analytics and a breakdown of call themes
72 languages
Offer more natural conversations in a language of their choice
24/7 coverage
Have Talk operate out of hours to cover calls around the clock
SMS summary
Callers get an SMS summarising their conversation
Prioritised calls
View calls in order of priority or recency
Phone or Web Chat
Talk to residents on call or on your website
Voice control
Customise the voice, speed, tone and personality to your organisation
Knowledge base
Tailored to your knowledge, practices and local services
Templated structure
Calls are transcribed and structured to fit with your forms
APP compliant
Use our products in the knowledge that you'll stay compliant, always
Loved by frontline workers around the world
Frequently Asked Questions
We've worked with councils and safeguarding partners to listen for specific language patterns, phrases and contextual signals during the conversation. The sensitivity and what counts as a risk trigger is fully configurable per organisation.
Talk supports 72 languages including: Afrikaans, Arabic, Armenian, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Chichewa, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Kirghiz, Korean, Latvian, Lingala, Lithuanian, Luxembourgish, Macedonian, Malay, Malayalam, Mandarin Chinese, Marathi, Nepali, Norwegian, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Sindhi, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh.
Your IT team sets up two call queues - the first is directed to Talk and the second handles escalated calls from Talk. We handle the rest of the configuration. Talk can also route calls to other teams when transfers need to happen.
Talk can handle up to 30 calls at the same time by default, but let us know if you anticipate greater volume as we can increase this threshold.
Talk to our specialists about partnering
Find out how your team could be using Talk to reduce admin and free up time
